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Privacy Policy

 

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

NOVELDO GmbH
Sebastian Schieke
Am Salzhaus 2
60311 Frankfurt am Main
Telephone: +49 69 678307800
Email: office@noveldo.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data protection officer

Statutory data protection officer

We have appointed an external data protection officer for our company:

Externer Datenschutzbeauftragter DSBOK
Oliver Krause
Untergasse 2
65474 Bischofsheim
Telephone: 06144402198
Email: noveldo@dsbok.de

4. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

5. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

6. Marketing automation: HubSpot

HubSpot is an automated marketing platform that we use to optimize our online marketing. Our online marketing activities include the operation of our website, blogs, landing pages, contact forms, email marketing and newsletter, reporting and CRM as well as the management and analysis of our social media channels.

HubSpot allows us to provide you with information about our company, offers and services. Newsletters sent with HubSpot employ a tracking technology that enables us to analyse the behavior of our newsletter recipients. Among other things, we can find out how many recipients have opened the email containing the newsletter and how often various links contained therein are clicked. Data collected in this way allows us to analyse which information is of particular interest to you and to constantly improve our offers.

When you visit our website, HubSpot will store cookies in your browser. These cookies allow for the so-called cookie tracking, which denotes the analysis of your surfing behavior. To disallow cookie tracking, please select the option “Decline” in our cookie banner.

Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by requesting the deletion of your data. Your request does not affect the legal basis of the data processed by us prior to the submission of your request.

The data provided by you is stored on servers of HubSpot. We can use this data to contact you as well as to analyse which of our offers might be of particular interest to you. Your data is stored and processed on the basis of the EU GDPR.

HubSpot is a software company located in the USA with a subsidiary in the Republic of Ireland (EU):

HubSpot
2nd Floor 30 North Wall Quay
Dublin 1, Ireland
Telephone: +353 1 5187500
Homepage: https://www.hubspot.com

HubSpot is a certified member of the „EU-U.S. Privacy Shield Framework“ and is subject to the TRUSTe's Privacy Seal as well as to the "U.S. - Swiss Safe Harbor" Framework.

For more information, see HubSpot’s privacy policy: http://www.hubspot.com/privacy-policy.

7. Plugins and tools

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

Facebook Pixel

To measure our conversion rates, our website uses the visitor activity pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media.

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

To do this, you first have to log into Facebook. If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

8. Social media profiles

Data processing by social networks

We have public profiles on social networks. You can find details about the specific social networks we use below.
(For DSB customers: please delete social media networks not used)

Social networks such as Facebook, Google+ etc. can comprehensively analyse your user behaviour if you visit their websites or a website that has integrated social media content (e.g. “Like” buttons or advertising banners). Several processing activities that are relevant to data protection are triggered by visiting our social media pages. In detail:

If you are signed into your social media account and visit our social media page, the operator of the social media portal can associate this visit with your user account. In some cases, your personal data may be collected irrespective of whether you have an account or are signed into your account with that social media portal. The data may be collected, for example, by cookies that are saved on your end device, or by your IP address being collected.

Using the collected data, the operators of the social media portals create user profiles, which include your preferences and interests. This is how interest-based advertising can be shown to you on and outside of the respective social media pages. If you have an account with the respective social network, interest-based advertising can be shown on any devices that you are or were signed into.

Please also note that we are unable to track all processing activities. Depending on the provider, operators of social media portals may, therefore, undertake other processing activities. You can find details of this in the terms of use and privacy policies of the respective social media portals.

Legal basis

The intention of our social media pages is to ensure the widest possible web presence. This is a legitimate interest within the meaning of point (f) of Article 6 (1) of the General Data Protection Regulation (GDPR). The analysis processes initiated by social networks may be based on other legal bases, which the operators of the social networks are required to disclose (e.g. consent within the meaning of point (a) of Article 6 (1) GDPR).

Data controller and your rights

If you visit one of our social media pages (e.g. Facebook), we have joint responsibility with the operator of the social media platform for the data processing activities carried out when the visit is made. Generally, you can assert your rights (right of access, right to rectification, erasure, restriction of processing, data portability and the right to lodge a complaint) both in relation to us and the operator of the social media portal (e.g. Facebook).

Please note that despite the joint responsibility with social media portal operators, we do not have comprehensive control over the data processing activities of social media portals. Our options are determined by the company policy of the respective provider.

Storage period

Our systems will erase any data collected directly via our social media pages as soon as the data is no longer required for the purpose for which it was originally collected, if you ask us to erase your data or if you withdraw your consent to storage. Saved cookies stay on your end device until you delete them. Mandatory legal provisions - with particular reference to retention periods - remain unaffected.

We have no control over the storage period for your data that is stored by social network operators for internal purposes. Please contact the social network operators directly for further details (e.g. in their privacy policies; see below).

Social networks used by NOVELDO

Facebook

We have a profile on Facebook. The provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is certified under the EU-US Privacy Shield.

You can of course change your ad settings yourself in your user account. To do this, please click on the following link and sign in:
https://www.facebook.com/settings?tab=ads

You can find more details in Facebook’s privacy policy:
https://www.facebook.com/about/privacy/

Google+

We have a profile on Google+. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google is certified under the EU-US Privacy Shield.

You can of course change your ad settings yourself in your user account. To do this, please click on the following link and sign in:
https://adssettings.google.com/authenticated

You can find more details in Google’s privacy policy:
https://policies.google.com/privacy

Twitter

We use the short message service Twitter. The provider is Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Twitter is certified under the EU-US Privacy Shield.

You can of course change your Twitter settings yourself in your user account To do this, please click on the following link and sign in:
https://twitter.com/personalization

You can find more details in Twitter’s privacy policy:
https://twitter.com/de/privacy

Instagram

We have a profile on Instagram. The provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. You can find details on how Instagram handles personal data in its privacy policy:
https://help.instagram.com/519522125107875

LinkedIn

We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited CompanyWilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn is certified under the EU-US Privacy Shield. LinkedIn uses advertising cookies.

If you would like to disable LinkedIn advertising cookies, please click on the following link:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

You can find details on how LinkedIn handles personal data in its privacy policy:
https://www.linkedin.com/legal/privacy-policy